Refund Policy

At ULTRA REPUTATION SHEILD, we strive to provide exceptional reputation management services. This Refund Policy outlines our guidelines for refunds and cancellations.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new customers. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund of your initial payment.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

• You must request the refund within 30 days of your initial purchase
• You must provide a valid reason for your dissatisfaction
• You must have used our services in good faith and in accordance with our terms
• You must not have violated any of our terms of service

3. Non-Refundable Services

The following services and situations are non-refundable:

• Custom packages and enterprise solutions (unless otherwise specified in your contract)
• Services beyond the 30-day guarantee period
• Any services where we have delivered measurable results as outlined in your service agreement
• Setup fees or one-time implementation charges
• Services cancelled due to violation of our terms of service

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@ultrareputationsheild.com with your account details
2. Include "Refund Request" in the subject line
3. Provide your full name, email address associated with your account, and the reason for your refund request
4. Our support team will review your request within 2-3 business days
5. If approved, refunds will be processed within 7-10 business days to your original payment method

5. Partial Refunds

In some cases, partial refunds may be granted at our discretion:

• If you cancel your service partway through a billing cycle
• If there are extenuating circumstances that prevent us from delivering the full service
• If mutually agreed upon as part of a service modification

6. Subscription Cancellations

You may cancel your subscription at any time. However, refunds are only available as outlined in this policy. When you cancel:

• Your service will continue until the end of your current billing cycle
• You will not be charged for subsequent billing cycles
• No partial refunds are provided for the current billing cycle unless otherwise stated

7. Chargebacks and Disputes

We strongly encourage customers to contact us directly to resolve any issues before initiating chargebacks with their payment provider. Unjustified chargebacks may result in:

• Immediate termination of all services
• Permanent ban from using our services
• Additional fees to cover processing costs

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of those changes.

9. Contact Information

For refund requests or questions about our refund policy, please contact us at:

This Refund Policy is part of and incorporated into our Terms of Service. By using our services, you agree to be bound by this Refund Policy and our Terms of Service.